FAQ - Frequently Asked Questions
MY ORDER
How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, please be advised that any modifications should be declined.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!
EMERALD BLOSSOM
How does Emerald Blossom operate and offer such incredible pricing?
Emerald Blossom is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!
Want more info on Emerald Blossom, check out our About Us section!
OUR PRODUCTS
What materials does Emerald Blossom use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
For further information on the materials we use, click on the Product Details link available on our product pages.
OUR GUARANTEE
All of our products are carefully tested for quality, and we will replace any defective, damaged, shoddy or incorrect products free of charge. Please see our return and refund policy for more details.
PAYMENT
What type of payment is accepted?
We accept Visa, MasterCard as well as PayPal.
When will my card be charged?
As soon as your order has been placed successfully.
What is your store currency?
We support 140 currencies. You will have the option to convert your currency to USD if you wish via the drop-down menu in the top right corner of any of our pages.
HOW IS MY PERSONAL INFORMATION SECURE?
Emerald Blossom adheres to the highest industry standards to protect your personal information when you pay and purchase from our online store.
Your credit card information is encrypted in transit using secure gateway layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is only used to complete the requested transaction and is not stored thereafter.
SHIPPING & DELIVERY INFORMATION
When can I receive my package?
Each item on Emerald Blossom is individually painted for you, and it takes us 2 to 10 business days to ensure your order is as expected before shipping.
* Please see note below for international taxes and buyer fees.
Can I track my package?
A tracking number will be emailed to you a few days after your order is placed. If you have not received your tracking number within the timeframes below, please contact our helpdesk support team here and we will be happy to assist!
Please note:
It can take up to 24 hours for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves the country of origin. Then no further follow-up.
I never received my package, what should I do?
If your item is not delivered within 45 days after placing your order, contact one of our curators through the Contact Us page and we will do our best to help you!
International buyers! - What about customs? Will I be charged or customized when my package arrives in my country?
Import duties, taxes and charges are not included in the item price and shipping charges. These fees vary from country to country and are the responsibility of the buyer.
Please check with your country's customs office to determine what these additional costs will be.
Please contact our customer support for more information.
*Shipping to the following countries may take more than 50 days for some products:
South Africa, Peru, Mexico, Argentina, Bulgaria, Romania and French Polynesia.
Important note for all orders shipping to Mexico, all countries in Africa and South America
Please note that all orders are shipped to Mexico and all countries in Africa (South Africa, Cape Verde,...) and countries in South America (Peru, Chile, Argentina, etc.) takes 2-3 months to arrive due to delays from customs and local post office.
RETURN AND REFUND
I ordered the wrong size or color, what should I do?
For any changes within 24 hours of placing your order, go to the MY ORDER section above this page for more details.
Because all items on Emerald Blossom are painted each order, we cannot exchange your product. However, your satisfaction is our top priority and we will do our best to find a solution that makes you happy! Please contact our customer service for assistance.
I am not satisfied with the product quality, what should I do?
If you don't love your product, we will recall it! All of our products are carefully tested for quality and we will paint another one for you. Please see our return and refund policy for more details.
I received the wrong item, what should I do?
We apologize for any inconvenience and we are happy to help you immediately by offering a free replacement order.
Please see our return and refund policy for further instructions.
Please visit our return and refund policy page if none of the above answers your question.
CUSTOM DESIGN
I have a great design, can I send it to you and draw it on the product?
Simply send your design to Support@emeraldblossoms.com in the color and size you want.
CONTACT
At Emerald Blossom we really value our customers and if none of the above answers your question, please contact us via email at Support@emeraldblossoms.com.